Help Center

Start on the order page, choose the number of pets, upload one clear photo for each pet, select your options, and choose an art style. A photo with good lighting and a clear view of the face usually gives the strongest result.

You can include up to three pets in one portrait. Pet names are optional.

Paid portraits are usually completed within a few minutes, although provider demand or an image issue can cause a delay. Free portraits are processed in batches and may take longer. Your dashboard shows the current status.

When your portrait is ready, open it from your dashboard and select the download button. Your completed portrait remains available in your account for future downloads unless you delete it.

Open a completed portrait and choose a framed or unframed print. Available sizes are 8 by 10, 11 by 14, and 16 by 20 inches. Review your selection carefully before checkout because every print is made for your order.

Shipping is free within the United States. Print delivery is not available outside the United States right now. Taxes are calculated at checkout.

Contact us with your order number and clear photos of the print and packaging. We normally provide a free replacement for a confirmed defect or shipping damage. Lost shipments are reviewed with the carrier.

Read the complete Return and Refund Policy.

Make sure you sign in with the same Google account used for your order. If payment confirmation is delayed, do not submit another payment. Check your dashboard first, then contact support if the order does not appear.

Link is the seller of record for eligible digital portrait purchases and provides transaction support. Pet Portrait Direct is the seller for physical print purchases and provides print order support.

Email support@petportraitdirect.com with your account email, order number, and a short description of what happened. Do not send passwords, complete card numbers, or security codes.