Help Center

Start on the order page, choose the number of pets, upload one clear photo for each pet, select your options, and choose an art style. A photo with good lighting and a clear view of the face usually gives the strongest result.

You can include up to three pets in one portrait. Pet names are optional.

Your account starts with 2 free creations. Each free creation can include one pet, and you can choose any available style. No card is required.

Get 10 portrait credits for $4.99 plus applicable tax when you want to create more. Each pet uses 1 credit. A portrait with two pets uses 2 credits, and a portrait with three pets uses 3 credits.

Portraits are usually completed within a few minutes, although provider demand or an image issue can cause a delay. Your dashboard shows the current status.

When your portrait is ready, open it from your dashboard and select the download button. Your completed portrait remains available in your account for future downloads unless you delete it.

Open a completed portrait and choose a framed or unframed print. Available sizes are 8 by 12, 12 by 18, and 16 by 24 inches. Review your selection carefully before checkout because every print is made for your order.

Shipping is free within the United States. Print delivery is not available outside the United States right now. Taxes are calculated at checkout.

Existing print order details cannot be changed after payment. If production has not begun, open the print from your dashboard and use Cancel my order in the Manage order section. We check the current production stage again before cancellation begins.

If cancellation succeeds, we send a full refund to the original payment method. If several prints share one payment, cancellation and the refund apply to every print in that payment and cannot be split. The confirmation screen identifies this before you continue.

After cancellation is confirmed, place a new order with the correct delivery address, portrait, size, or frame. Current prices and availability will apply. Once production begins, changes and cancellation are no longer available.

Contact us with your order number and clear photos of the print and packaging. We normally provide a free replacement for a confirmed defect or shipping damage. Lost shipments are reviewed with the carrier.

Read the complete Return and Refund Policy.

Make sure you sign in with the same Google or Facebook account used for your portrait or credit purchase. If payment confirmation is delayed, do not submit another payment. Check your credit balance first, then contact support if the credits do not appear.

Link is the seller of record for eligible portrait credit purchases and provides transaction support. Pet Portrait Direct is the seller for physical print purchases and provides print order support.

Email support@petportraitdirect.com with your account email, order number, and a short description of what happened. Do not send passwords, complete card numbers, or security codes.