Privacy Policy

• Account details received from your selected social sign in provider, such as your name, email address, profile picture, and account identifier
• Pet photos, pet names, portrait selections, and generated portraits
• Portrait credit balances, credit activity, payment status, refund details, and transaction identifiers
• Shipping name, address, print choices, and tracking information
• Messages, support requests, and claim photos you send to us
• Basic device, browser, security, and service log information

Payment card details are handled by Stripe and Link. We do not store complete card numbers or card security codes.

• Create and manage your account
• Generate, store, display, and deliver your portrait
• Grant, use, return, and manage portrait credits
• Process payments, refunds, disputes, and fraud checks
• Create, ship, track, replace, or refund physical prints
• Send order and service messages
• Respond to support requests and enforce our policies
• Protect the service and comply with legal obligations
• Improve our website and products using information permitted by law and your consent choices

We share information only as needed to operate the service. Providers may include Google and Meta for social sign in, Supabase for accounts and application data, Stripe for payments and tax calculation, Link as the seller of record for eligible digital purchases, Cloudflare for image storage and delivery, OpenAI for image analysis and generation, Vercel for hosting and workflows, an email delivery provider, and a print fulfillment partner.

A provider receives only the information reasonably needed for its role. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction.

Pet Portrait Direct LLC maintains a process for responding to requests from public authorities for personal information. Under this process, we:

• Review every request for legality
• Challenge invalid or overly broad requests when permitted by law
• Disclose only the minimum information necessary
• Document each request, our response, the legal reasoning, and the people involved

Uploaded pet photos are used to create and support your requested portrait. Generated portraits are stored so you can view and download them. We do not display an account portrait publicly unless a sharing feature is used or you otherwise choose to make it public.

If you allow images to appear with a verified review, we prepare separate copies of the selected pet photos and finished portrait and remove embedded metadata. Each copy must be approved before it can appear publicly. You can later withdraw that permission and remove the review copies without deleting your written review or original account images.

We use essential cookies and similar technologies for sign in, security, preferences, and service operation. Optional analytics, advertising measurement, or session replay will be activated only as permitted by applicable law and the consent choices presented to you. We do not sell your pet photos or payment information.

We keep information for as long as reasonably needed to provide the service, maintain your account, resolve disputes, prevent fraud, and meet legal, tax, and accounting obligations. Different records may have different retention periods.

You can delete eligible portraits through your account. Some minimal order, payment, security, and audit records may be retained when required for legitimate business or legal purposes.

You can also follow our data deletion instructions to request removal of account information received through social sign in.

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of personal information. You may also have rights to object to certain uses or withdraw consent. Contact us to submit a request. We may need to verify your identity.

You can manage print inspiration email preferences from your account. Every marketing email also includes an unsubscribe link that applies immediately.

We use reasonable administrative, technical, and organizational safeguards. No internet service can guarantee complete security. Information may be processed in countries other than your own, with protections required by applicable law.

The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided information should contact us.

We may update this policy as our service or legal obligations change. The updated date at the top shows the latest version.

For privacy questions or requests, email support@petportraitdirect.com.