Privacy Policy

• Account details such as your name, email address, and account identifier
• Pet photos, pet names, portrait selections, and generated artwork
• Order, payment status, refund, and transaction identifiers
• Shipping name, address, print choices, and tracking information
• Messages, support requests, and claim photos you send to us
• Basic device, browser, security, and service log information

Payment card details are handled by Stripe and Link. We do not store complete card numbers or card security codes.

• Create and manage your account
• Generate, store, display, and deliver your portrait
• Process payments, refunds, disputes, and fraud checks
• Create, ship, track, replace, or refund physical prints
• Send order and service messages
• Respond to support requests and enforce our policies
• Protect the service and comply with legal obligations
• Improve our website and products using information permitted by law and your consent choices

We share information only as needed to operate the service. Providers may include Supabase for accounts and application data, Stripe for payments and tax calculation, Link as the seller of record for eligible digital purchases, Cloudflare for image storage and delivery, OpenAI for image generation, Vercel for hosting and workflows, an email delivery provider, and Artelo or another print partner for print fulfillment.

A provider receives only the information reasonably needed for its role. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction.

Uploaded pet photos are used to create and support your requested portrait. Generated portraits are stored so you can view and download them. We do not display an account portrait publicly unless a sharing feature is used or you otherwise choose to make it public.

We use essential cookies and similar technologies for sign in, security, preferences, and service operation. Optional analytics, advertising measurement, or session replay will be activated only as permitted by applicable law and the consent choices presented to you. We do not sell your pet photos or payment information.

We keep information for as long as reasonably needed to provide the service, maintain your account, resolve disputes, prevent fraud, and meet legal, tax, and accounting obligations. Different records may have different retention periods.

You can delete eligible portraits through your account. Some minimal order, payment, security, and audit records may be retained when required for legitimate business or legal purposes.

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of personal information. You may also have rights to object to certain uses or withdraw consent. Contact us to submit a request. We may need to verify your identity.

We use reasonable administrative, technical, and organizational safeguards. No internet service can guarantee complete security. Information may be processed in countries other than your own, with protections required by applicable law.

The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided information should contact us.

We may update this policy as our service or legal obligations change. The updated date at the top shows the latest version.

For privacy questions or requests, email support@petportraitdirect.com.